Privacy Policy

Who we are

N9NE PILLARS operates the website getninepillars.com and sells digital products including Notion operating systems. When we say "we," "us," or "N9NE PILLARS" in this policy, we mean the business operating at getninepillars.com. When we say "you," we mean any visitor to our website or purchaser of our products.

What information we collect

We collect only what is necessary to process your order and communicate with you.

• Purchase information: When you buy a product, Stripe collects your name, email address, and payment details. We receive your email address and order details from Stripe to deliver your product. We never see or store your full card number, CVV, or billing address.
• Email address: If you subscribe to our newsletter via MailerLite, we store your email address on MailerLite's platform for the purpose of sending you updates and announcements.
• Contact inquiries: If you email us at contact@getninepillars.com, we retain that correspondence to respond to your inquiry.
• Usage data: We may collect standard web analytics data such as pages visited, time on site, and referral source. This data is aggregated and not tied to your personal identity.

How we use your information

• To deliver your purchased product — specifically, your Notion duplicate link and any associated downloads
• To send transactional emails related to your order (receipt, delivery confirmation)
• To send you product updates and announcements if you have subscribed to our mailing list
• To respond to support or contact inquiries
• To improve our website and product based on aggregated usage data

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment processing

All payments are processed by Stripe. We do not store any payment card information on our servers. Stripe's privacy policy is available at stripe.com/privacy. By making a purchase, you also agree to Stripe's terms of service.

Email marketing

If you subscribe to our mailing list, your email address is stored with MailerLite. You can unsubscribe at any time using the unsubscribe link in any email we send. MailerLite's privacy policy is available at mailerlite.com/legal/privacy-policy.

Cookies

Our website may use cookies for basic functionality and analytics. We do not use cookies for advertising or cross-site tracking. By continuing to use our website, you consent to our use of cookies in this limited capacity.

Data retention

We retain your order information for as long as necessary to fulfill our legal and tax obligations, typically seven years. Email subscriber data is retained until you unsubscribe. Contact inquiry data is retained for up to two years unless a longer retention period is legally required.

Your rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To make such a request, email us at contact@getninepillars.com. We will respond within 30 days.

Third-party services

Our website and business operations use the following third-party services, each with their own privacy policies:

• Stripe — payment processing
• MailerLite — email marketing
• Notion — product delivery via duplicate link
• Discord — community platform
• HostGator — web hosting

Children's privacy

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or products after any changes constitutes your acceptance of the updated policy.

Contact

Questions about this privacy policy or how we handle your data? Email us at contact@getninepillars.com. We will respond within 5 business days.